In this Payments on Fire® podcast, Glenbrook’s Elizabeth McQuerry talks with Jack Baldwin, Chairman of BHMI and Nathan Churchward, Head of Product, Emerging Services at Australia’s Cuscal Limited. Jack and Nathan weigh in on the lessons learned in building out dispute resolution, complex messaging, and connectivity capabilities developed around Australia’s New Payments Platform (NPP). They also discuss one of the major concerns for faster payments systems, which is what to do when a transaction is sent in error or triggered by fraud. Jack and Nathan discuss how the Concourse – Disputes™ software is being used by Cuscal to successfully address the dispute resolution process, ISO 20022 messaging, and other important areas needed to successfully support at real-time payments infrastructure. We invite you to take a listen and gain insights into the interplay of rules, regulations, technology, and effort that should be considered in this new world of payments.
We also invite you to take a look at the Faster Payments Barometer that is based on an industry survey conducted by Glenbrook Partners for the U.S. Faster Payments Council (FPC). As a member of FPC, BHMI is working with the council to help shape rules in the U.S. and address significant concerns around system interoperability, directory services, and dispute management.. To learn more, visit the U.S. Faster Payments Council.