The Concourse – Disputes system manages the chargeback life cycle from initial claim entry to final resolution for both card issuers and acquirers. The system manages all aspects of the disputes management process for electronic payment transactions such as credit card, debit card, ATM, POS, mobile, and P2P transactions. This includes the creation and management of chargebacks, representments, arbitration, compliance, and other dispute-related activities.
- Manage dispute activity based on the entire transaction life cycle: The software allows for the management of dispute activity based on the entire transaction life cycle, enabling a comprehensive and holistic approach to the dispute management process. This allows for more accurate and efficient management of disputes, resulting in faster resolution times and improved customer satisfaction.
- Control the initiation of dispute activities based on the characteristics of each transaction: The software enables the control of the initiation of dispute activities based on the characteristics of each transaction. This allows for a more targeted and effective approach to dispute management, as the software can identify and prioritize high-risk transactions for further investigation.
- Streamline the generation of dispute-related activities: The software enables the generation of chargebacks, representments, and other dispute-related activities in an automated manner. This streamlines the dispute management process, reducing the need for manual intervention and improving overall efficiency.
- Automate the administration of network-specific dispute regulations such as Visa, Mastercard, Discover, and American Express: Concourse – Disputes software ensures compliance with network-specific dispute regulations such as Visa, Mastercard, Discover, and American Express. This guarantees that all disputes are processed in accordance with industry standards and regulations, minimizing the risk of non-compliance.
- Ensure federal regulations such as Regulation E and Regulation Z are enforced: The software also ensures compliance with federal regulations such as Regulation E and Regulation Z. This provides an added layer of protection for both card issuers and acquirers, ensuring that all disputes are handled in accordance with legal requirements.
- Integrate internal processing procedures as workflow steps within dispute plans: The software allows for the integration of internal processing procedures as workflow steps within dispute plans. This enables the customization of the dispute management process to match the specific needs of each organization, resulting in a more efficient and effective process.
- Issue automated notifications and reminders: The software issues automated notifications and reminders to all parties involved in the dispute process, keeping them informed and on track throughout the process.
- Monitor dispute activity in real-time: The software allows for the monitoring of dispute activity in real-time, providing an up-to-date view of all disputes and enabling organizations to quickly identify and address any issues that arise.
- Track important milestones and manage dispute activity via work queues: The software tracks important milestones and enables the management of dispute activity via work queues, providing a clear and organized view of all disputes.
- Grant client access via a secure browser interface: The software grants client access via a secure browser interface, allowing them to view the status of their disputes and communicate with the dispute management team in a safe and secure environment.
Concourse Dispute Management system is a powerful tool that simplifies the dispute management process and provides a seamless experience for all parties involved. It streamlines the chargeback process and ensures compliance with industry standards and regulations, making it an essential tool for any organization that handles electronic payment transactions.