Concourse – Disputes

Automate Chargeback and Dispute Management for Electronic Payment Transactions

Concourse – Disputes is a powerful disputes workflow management system that manages the chargeback life cycle from initial claim entry to final resolution for both card issuers and acquirers. Concourse – Disputes manages all aspects of the disputes management process for electronic payment transactions such as credit card, debit card, ATM, POS, and mobile transactions. This includes the creation and management of retrieval requests, chargebacks, representments, arbitration, and other dispute-related activities.

  • Manage dispute activity based on the entire transaction life cycle
  • Control the initiation of dispute activities based on the characteristics of each transaction
  • Generate adjustments, chargebacks, representments, and other dispute-related activities
  • Automate the administration of network-specific dispute regulations such as Visa, MasterCard, Discover, and American Express
  • Ensure federal regulations such as Regulation E and Regulation Z are enforced
  • Integrate internal processing procedures as workflow steps within dispute plans
  • Issue automated notifications and reminders
  • Monitor dispute activity in real-time
  • Track important milestones and manage dispute activity via work queues
  • Grant client access via a secure browser interface