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Don’t Leave Money on the Table: Maximizing Pricing & Fee Structures
Don’t Leave Money on the Table: Maximizing Pricing & Fee Structures

Even before COVID-19 started to spread, dispute management had become an important aspect of the payments industry. When a consumer contests a transaction, the mechanism for resolving the chargeback can make a considerable difference in the company’s operating costs and reputation. But with the pandemic disrupting entire industries and changing the way consumers transact, dispute […]

Article
Dispute Management in the COVID-19 Era
Dispute Management in the COVID-19 Era

Even before COVID-19 started to spread, dispute management had become an important aspect of the payments industry. When a consumer contests a transaction, the mechanism for resolving the chargeback can make a considerable difference in the company’s operating costs and reputation. But with the pandemic disrupting entire industries and changing the way consumers transact, dispute […]

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Casey Scheer on Permanent Changes in Consumer Payments Preferences After COVID-19
Casey Scheer on Permanent Changes in Consumer Payments Preferences After COVID-19

Our own Casey Scheer recently sat down with Scott Mills, President of the William Mills Agency.  During this video interview, Casey shared some insights on adapting to rapid changes in the marketplace, how the pandemic has increased the adoption of touchless payments.  They discussed how mobile wallets and services like Zelle are seeing a huge […]