Our Team

Since 1986, the demand for our products and services has grown – and so has our team.

Today, we are an elite and experienced team of solution architects, software engineers, QA analysts, project managers, technical writers, trainers, and implementation and support specialists.

Executive Management Team

The original founders of BHMI that opened our doors in 1986 are still at the helm of BHMI today.  Pictured from left to right, Dr. Lynne Baldwin is President, Dr. Jack Baldwin is Chairman, and Michael Meeks is SVP of Software Development. More than three decades ago, Jack, Lynne, and Mike set out to assemble an elite team that knew how to design, develop, and support enterprise software applications. This vision has long since been a reality. Under their leadership, BHMI continues to thrive.

Leaders of Concourse Product Division

BHMI is the creator of the Concourse Financial Software Suite, which is a modular software suite that manages the back office processing for electronic payment transactions. We have a dedicated Concourse Product Division that is focused on the ongoing design, development, and support of the Concourse products. Susie Swenson is the Concourse Product Manager and Rod Scheer is the Concourse Chief Architect. Both Susie and Rod have decades of experience with software solutions for the electronic payments industry. As leaders of the Concourse Product Division, Susie and Rod manage the overall functional and architectural direction of the Concourse products.

Leaders of Concourse Product Team

BHMI is the creator of the Concourse Financial Software Suite, which is a modular software suite that manages the back office processing for electronic payment transactions. We have a dedicated Concourse Product Division that is focused on the ongoing design, development, and support of the Concourse products. Susie Swenson is the Concourse Product Manager and Rod Scheer is the Concourse Chief Architect. Both Susie and Rod have decades of experience with software solutions for the electronic payments industry. As leaders of the Concourse Product Division, Susie and Rod manage the overall functional and architectural direction of the Concourse products.

Leaders of Marketing & Sales

The leaders of our sales and marketing team are responsible for setting the overall communications and outreach strategies for our software products and services. The leaders of our sales and marketing team pictured from left to right are Ron Zaysoff, Marc Vaughn, and Casey Scheer. Ron, Marc and Casey are seasoned professionals that have decades of experience in the payments industry.

Leaders of Project Management

One of the reasons BHMI has been in business for over 30 years is we deliver what we promise and exceed our customers’ expectations. One of the key reasons for this success is the leaders of our Project Management Team. Throughout the years, BHMI has assembled a team of highly specialized and dedicated Senior Project Managers that ensure every project is not only a business success for our customers but also a professional success for our team. The leaders of our Project Management Team pictured from left to right are Jim Merchant, Kate Knudsen, and Cheryl Fitzgarrald.

Leaders of Project Management

One of the reasons BHMI has been in business for over 30 years is we deliver what we promise and exceed our customers’ expectations. One of the key reasons for this success is the leaders of our Project Management Team. Throughout the years, BHMI has assembled a team of highly specialized and dedicated Senior Project Managers that ensure every project is not only a business success for our customers but also a professional success for our team. What is even more impressive is that the average amount of time our Senior Project Managers have been with BHMI is more than 20 years. Since these individuals have been with the company for many years, our customers and team members benefit from working with a Senior Project Management Team that has decades of experience managing large software implementation projects. Pictured from left to right, Courtney Bremer, Chuck Arbaugh, Jim Merchant, Mark Castro, Brenda Boyer, Jacob Murphree, and Cheryl Fitzgarrald.

Leaders of Concourse Product Groups

BHMI’s Concourse Product Division is comprised of product groups that include systems engineering, workflow configuration management, software development and release management, quality assurance, publications, and customer support. These product groups are dedicated to making the Concourse Financial Software Suite the most flexible and powerful back office solution in the payments industry. Pictured from left to right are Jacob Murphree, Travis Johnson, Karen Kenny, Carl Reerink, Ryan Moore, and Jon Protaskey.

Leaders of Concourse Product Groups

BHMI’s Concourse Product Division is comprised of product groups that include systems engineering, workflow configuration management, software development and release management, quality assurance, publications, and customer support. These product groups are dedicated to making the Concourse Financial Software Suite the most flexible and powerful back office solution in the payments industry. Pictured from left to right are Jacob Murphree, Travis Johnson, Karen Kenny, Carl Reerink, Ryan Moore, and Jon Protaskey.