A Note from Dr. Jack Baldwin, Chairman of BHMI

Happy New Year from all of us at BHMI.  We hope you and your families had a safe and joyous holiday season.  I don't know about you, but I am excited about where things are heading in the payments industry and can't wait to see what 2022 brings.  To get the new year started, we are pleased to send you the most recent issue of BHMI's PaymentsNOW™ Newsletter which summarizes the most current news from BHMI. We also invite you to visit us anytime at www.bhmi.com.

Success Story:  How a Leading Payments Company Unified and Future-Proofed its Payments Back Office

As the number of channels available for payments is dramatically increasing, so too is the need for the payments back office to support true omnichannel capabilities and provide the ability to readily support new payment methods such as real-time payments. Here is a great success story about a leading payments company that unified and future-proofed its payments back office.

Press Release:  BHMI Announces Latest Enhancements to Industry Leading Back Office Payment Solutions - Concourse Financial Software Suite

We are excited to announce the latest update for our Concourse Financial Software Suite®! “At BHMI, we spend a lot of time studying the industry shifts, but more importantly, listening to our customers to craft the best solution that can meet their needs now and in the future. We feel we’ve captured that with this latest release of Concourse,” said Susie Swenson, Concourse Product Manager at BHMI. Learn the details of the release here.

Podcast:  Tapping the Wisdom of a Payments Power Team

BHMI President Dr. Lynne Baldwin and Pulse EVP of Business Technology Randall Hardy join Bankadelic podcast host Lou Carlozo. Over the decades, these two industry veterans have established their leadership in taking payments into the digital age. During this podcast, they discuss some of the payments industry’s past challenges and what innovations may be next in the coming year.

Article:  Credit Unions Must Create Better Processes for Real-Time Payment Dispute Management as Adoption and Dispute Volumes Grow

Real-time payments adoption is growing, and so too are the number of disputes. BHMI’s Dr. Jack Baldwin shares his insights with CU Management magazine on why creating better real-time payments dispute management processes is so important for credit unions in 2022 and offers some suggested goals.

Podcast:  The Second Annual Bankadelic Holiday Extravaganza

Bankadelic assembled a cast of animated, effervescent and informed fintech/financial services leaders to pass the virtual eggnog, talk about the gifts of an incredible year, and share their enthusiasm for what they’re looking forward to in 2022. Our own Casey Scheer was invited to share her thoughts. Check it out!

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