Concourse Financial Software

PAYMENTS INSIGHT: CONCOURSE – DISPUTES AND VISA CLAIMS RESOLUTION

PAYMENTS INSIGHT: CONCOURSE – DISPUTES AND VISA CLAIMS RESOLUTION
PAYMENTS INSIGHT: CONCOURSE – DISPUTES AND VISA CLAIMS RESOLUTION Concourse Disputes and Visa Claims Resolution VCR Page 1 232x300

Visa Claims Resolution (VCR) is the new global policy from Visa for disputed charges. The primary goals of the VCR process are as follows:

  • Simplify the chargeback process
  • Reduce the number of disputes
  • Assess liability sooner
  • Shorten resolution timeframes

In the Payments Insight paper titled Concourse – Disputes and Visa Claims Resolution, BHMI summarizes how the VCR dispute process is different.  This document also explains how Concourse – Disputes provides direct connectivity with the Visa Resolve Online (VROL) system and has VCR-specific elements and processes to ensure that issuers and acquirers can successfully manage and be compliant with the VCR dispute policy.

Comments

  • Emma Morgan says:

    I’m very interested I’m very familiar with credit card chargebacks

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