Visa Claims Resolution (VCR) is the new global policy from Visa for disputed charges. The primary goals of the VCR process are as follows:
- Simplify the chargeback process
- Reduce the number of disputes
- Assess liability sooner
- Shorten resolution timeframes
In the Payments Insight paper titled Concourse – Disputes and Visa Claims Resolution, BHMI summarizes how the VCR dispute process is different. This document also explains how Concourse – Disputes provides direct connectivity with the Visa Resolve Online (VROL) system and has VCR-specific elements and processes to ensure that issuers and acquirers can successfully manage and be compliant with the VCR dispute policy.
I’m very interested I’m very familiar with credit card chargebacks