Visa Claims Resolution (VCR) is the new global policy from Visa for disputed charges. The primary goals of the VCR process are as follows:
- Simplify the chargeback process
- Reduce the number of disputes
- Assess liability sooner
- Shorten resolution timeframes
In the Payments Insight paper titled Concourse – Disputes and Visa Claims Resolution, BHMI summarizes how the VCR dispute process is different. This document also explains how Concourse – Disputes provides direct connectivity with the Visa Resolve Online (VROL) system and has VCR-specific elements and processes to ensure that issuers and acquirers can successfully manage and be compliant with the VCR dispute policy.