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Concourse Support

Concourse support is available 24 hours each day, 365 days each year.

Concourse has been architected to operate in the most demanding environments where companies have to perform – and perform well – to fulfill their business obligations. When problems occur, they need to be fixed quickly – and, of course, no problem can be fixed quickly enough. BHMI understands, and that’s why Concourse support is available 24 hours each day, 365 days each year. Additionally, when you contact BHMI with an issue, it will be directed to someone who can diagnose the issue and get it resolved –and get it resolved as efficiently and expeditiously as possible.

How Do We Do It?

When customers report critical problems, it’s all hands-on deck at BHMI. BHMI does not operate separate siloed technical groups for support purposes. When a problem is reported by a client, it is directed to the individual who can best address it. If it’s a configuration problem, it goes to the individual who knows the most about the client’s specific configuration. If it’s a coding issue, it goes to the developer who wrote the code. If it’s a system problem, it’s handled by a technical specialist who was involved with the original client setup. You won’t have to be directed through multiple levels of support personnel until you reach someone to help you. BHMI will shorten that process because we know you can’t wait.

Maintenance Support

The industry changes. Your needs change. That is why BHMI is constantly reviewing and implementing new features into its Concourse products. These new features are available in additional releases of Concourse software – typically four times each year. Our Concourse roadmap is based on changing industry trends and mandates. We also listen to our clients and continue to evolve Concourse to accommodate client preferences – we try to match our priorities with your priorities.

Training

We support all Concourse products with training courses to ensure you can operate your Concourse installation with confidence to get the value that Concourse provides. BHMI is flexible in how it provides training to clients – you can send teams to BHMI’s corporate development center, or BHMI will send qualified training personnel to your site – it’s your choice. If desired, BHMI will present training remotely. Regardless of the form, all courses include presentation materials and labs to ensure that you get hands on experience with the Concourse products. And, if you need training that is special for your particular situation, BHMI will provide customized courses as well.

Want Something More?

BHMI is prepared to offer additional customized services to clients based on individual client needs. Want customized anti viral code scans? OK. Want extra BHMI support to install and configure new software releases? No problem. Want to fine tune your hardware and software configuration to ensure top performance? We can do that. We want to make sure that you get the services you need to get full value and satisfaction from your Concourse installation and BHMI.

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