Did you know that dispute volumes are forecasted to reach 33.4 million in the United States by 2022? In this webinar, Brian Riley of the Mercator Advisory Group and Casey Scheer of BHMI explain the current dispute landscape, including the implications from the COVID-19 crisis. For example, dispute volumes are surging to historic levels as consumers try to recover funds paid to airlines, entertainment, lodging, transportation, and travel services. Some industry sectors are experiencing dispute rates in the range of 20%, which is far beyond the average level of four to five basis points.
Although the spike being caused by COVID-19 is abnormal, it reinforces the importance of agility and the ability to react not just during a crisis, but ongoing. This session highlights the primary trends that make dispute management an essential focus area for both issuers and acquirers. The session also provides insights for an effective dispute management strategy and a strong technology foundation.