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Verizon / MCI
MCI was a pioneer in the telecommunications industry effectively creating competitive long distance service in the 1980s. After its acquisition by Verizon Communications, Inc. in 2005, MCI is now doing business as Verizon Business. It is still a leading provider of communications services to consumer, business and government customers worldwide. Combining unsurpassed global network reach with advanced communications, security and professional service capabilities, Verizon Business continues to deliver innovative and seamless business solutions to customers around the world.
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MCI needed a new application to support its burgeoning prepaid calling card business. Because the new application had to fit inside MCI's telephony network, it had to be scalable to handle high volumes of prepaid calling card traffic, and it had to be absolutely fault resilient – application failures could not be tolerated. Because of its extensive experience in the creation of applications with these attributes as well as its background in building financial services portals for customer applications, BHMI was chosen as MCI's prepaid card implementor.
BHMI is truly one of our best partners in helping us develop and implement software solutions. BHMI recognizes our need for quick delivery while still ensuring software quality.
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BHMI created a fault-tolerant application that has handled over 1,000,000 prepaid calls each day. Over 100 call related messages per second have been processed each second with sub-second response times. The system also provided real-time tracking of prepaid card usage and balances.
BHMI implemented online point of sale card activations, refunds, and deactivations. It also incorporated interfaces to credit card authorizers for manual and automated recharges of prepaid card balances.
A secure browser interface was provided for customer service agents, operators, and system managers to query the prepaid card database, configure the application, and monitor its performance.
The prepaid card application was able to match the growth of MCI's prepaid accounts and call volumes and proved to be a solid component of MCI's business.
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Baldwin Hackett & Meeks, Inc.