BHMI has created a variety of call center applications that have resulted in bottom line results for both inbound and outbound campaigns.

With BHMI inbound telemarketing applications, you put customer service representatives (CSRs) in touch with the information they need to convert inbound calls into sales. Features of BHMI inbound applications include:

• Automatic screen pops based on call-related data (ANI or DNIS)
• Enhanced script editing and implementation
• Credit authorization links to external authorizers
• Dynamic menuing to enhance CSR retrieval of client screens

By keeping representatives focused on the customer, instead of operational details and tasks, they are able to make the most of every customer contact to generate greater sales success from outbound telemarketing campaigns. BHMI outbound applications do just that with features that include:

• Prospect call list cleaning and mapping
• Call list segmentation for multiple calling centers
• Integration of call list hosts and predictive/auto dialer platforms
• Auditing of calling results, including sales verifications and corrections
• Generation of transmittal files of audited sales for forwarding to clients or fulfillment houses

To maximize the effectiveness of your call center systems, databases and personnel, BHMI delivers solutions that make the most of new and pre-existing applications. Whether your call center is operational or in the planning stages, BHMI is the ideal partner for flexible call center applications that allow:

• Callers to interface with CSRs to access information from one or more databases
• Callers to interface with voice response units (VRUs) that retrieve information based on caller requests
• Callers to interface with CSRs or VRUs that automatically retrieve database information selected by call-related data

BHMI call center applications allow you to select the approach for information retrieval that meets your specific requirements and accommodates your call center operations. For applications that automatically retrieve information based on call-related data, the DNIS or ANI information from each call can be supplied by an automatic call distributor (ACD) or VRU. It is then used by BHMI application server logic to initially populate a screen for the CSR. Or, call-related data can be extracted by a VRU client or CSR personal computer client equipped with a telephone interface card. The client application can then retrieve appropriate caller information from the application server.

BHMI seamlessly implements call center applications and solutions to get your system up, operational and growing. As part of the BHMI solution, you gain the advantages of:

• Fault-tolerant services that provide 24 x 7 operation
• Scalable hardware and software that accommodate almost unlimited numbers of CSR or VRU clients
• Access to local, foreign, or distributed databases containing caller information

BHMI has been designing, developing, and supporting call center applications throughout its history. For example, BHMI's Call Applications Manager (CAM) product is being used by call centers around the globe. More >>